Last Updated: August 21, 2025

At Makanify Techworks LLP (“Makanify,” “we,” “our,” or “us”), we value your privacy and are committed to protecting the personal and business data you store in Makanify CRM. This Privacy Policy explains how we collect, use, store, and safeguard information.

1. Information We Collect

We collect the following categories of information:

  • Account Information: Company name, admin details, email, phone number, and team details.
  • Customer Data: Leads, contacts, properties, documents, financial details uploaded by you.
  • Usage Data: Login activity, feature usage, and interactions.
  • Technical Data: Device information, IP address, browser type, and cookies.

2. How We Use Data

We use data to:

  • Provide and improve our CRM Services.
  • Enable communications via integrated services (email, SMS, WhatsApp).
  • Maintain security and prevent fraud.
  • Comply with legal obligations.
  • Provide customer support and account management.

3. Sharing & Disclosure

We do not sell data. We share data only with:

  • Service Providers: AWS for hosting, third-party APIs for messaging.
  • Legal Authorities: If required under law or regulatory mandate.
  • Business Transfers: In case of merger, acquisition, or restructuring, data may be transferred.

4. Data Retention & Deletion

  • Your data is stored as long as your subscription is active.
  • Upon subscription termination, we retain data for 30 working days before permanent deletion.
  • You can request account deletion anytime by writing to hello@makanify.com.

5. Data Security

  • Data is stored on AWS servers with encryption in transit and at rest.
  • Access is limited to authorized personnel only.
  • While we follow industry standards, no system can guarantee 100% security.

6. Cookies & Tracking

  • We use cookies and analytics tools for performance monitoring and user experience.
  • Cookies may track session activity, device information, and preferences.
  • You may disable cookies, but certain features may not function correctly.

7. User Rights

You may:

  • Access and review your account data.
  • Correct or update inaccurate details.
  • Request deletion of your account and all stored data.
  • Export a copy of your stored data before subscription expiry.

8. International Data Transfers

If you access Makanify CRM outside India, data may be transferred internationally through AWS servers. We ensure appropriate safeguards are applied.

9. Third-Party Services

Our Services integrate with third-party providers (WhatsApp, SMS, email). Their privacy practices are outside our control. We recommend reviewing their respective privacy policies.

10. Compliance & Legal Framework

  • We comply with Indian IT Rules (2021).
  • Where applicable, we also follow international standards such as GDPR principles.

11. Children’s Privacy

Makanify CRM is a business solution intended for professional use. We do not knowingly collect data from individuals under the age of 18.

12. Changes to this Policy

We may update this Privacy Policy periodically. Continued use of our Services implies acceptance of changes.

13. Contact Us

For privacy concerns, reach us at:
hello@makanify.com