Last Updated: August 21, 2025
These Terms & Conditions (“Terms”) govern the use of Makanify CRM, a subscription-based real estate customer relationship management platform (“Services”) operated by Makanify Techworks LLP (“Makanify,” “we,” “our,” “us”).
By registering for, accessing, or using our Services, you (“User,” “Customer,” “you,” or “your”) agree to these Terms. If you do not agree, you may not use the Services.
1. Acceptance of Terms
1.1 By accessing Makanify CRM, you confirm that you are authorized to enter into legally binding agreements on behalf of your business entity (brokerage or builder).
1.2 These Terms form a binding agreement between you and Makanify.
1.3 Continued use of the Services following any update constitutes acceptance of revised Terms.
2. Scope of Services
2.1 Makanify CRM provides brokers and builders with tools for managing leads, contacts, projects, properties, communications, tasks, and sales processes.
2.2 The Services are offered in SaaS (Software-as-a-Service) model and require internet access.
2.3 Features and modules may change as we improve our platform; we reserve the right to update, modify, or discontinue features without prior notice.
3. Account Registration & Security
3.1 To use the Services, you must register an account by providing accurate company and user information.
3.2 You are responsible for maintaining the confidentiality of your login credentials.
3.3 Any activity carried out under your account will be deemed as authorized by you.
3.4 If you suspect unauthorized use, you must notify us immediately at hello@makanify.com.
4. Subscription & Payments
4.1 Use of Services requires a valid subscription.
4.2 Payments once made are non-refundable.
4.3 Access will be suspended in case of non-payment.
4.4 Makanify reserves the right to change pricing plans, with prior notice to existing users.
5. Data Ownership & Responsibilities
5.1 All customer data (leads, contacts, projects, communications, documents) uploaded by you remains your property.
5.2 You grant Makanify a limited license to host, process, transmit, and analyze such data for the purpose of providing Services.
5.3 You are solely responsible for ensuring the accuracy, legality, and reliability of all data entered into Makanify CRM.
5.4 Upon termination, your data will be retained for 30 working days and then permanently deleted, unless legally required otherwise.
6. Third-Party Services & Integrations
6.1 The Services may integrate with third-party tools such as email, SMS, WhatsApp Business API, and cloud storage.
6.2 You acknowledge that:
- Use of third-party services is subject to their terms and policies.
- Makanify is not liable for downtime, loss, or breaches caused by third-party providers.
- You are responsible for acquiring credits/licenses (e.g., SMS or WhatsApp messaging).
7. Restrictions & Prohibited Use
You agree not to:
- Copy, modify, or distribute our software.
- Reverse engineer or attempt to extract source code.
- Use the Services for unlawful, fraudulent, or harmful activities.
- Upload viruses, malware, or harmful code.
- Circumvent security or attempt unauthorized access.
- Use the Services to send spam or unsolicited bulk communications.
8. Intellectual Property
8.1 All intellectual property rights, including trademarks, software code, logos, designs, and documentation, belong to Makanify.
8.2 Nothing in these Terms grants you ownership rights in our intellectual property.
8.3 You may use our branding only with written authorization.
9. Confidentiality
9.1 Both parties agree to maintain confidentiality of sensitive business information shared during the course of using the Services.
9.2 This includes customer data, pricing, technical information, and business processes.
9.3 Confidentiality obligations survive termination of this Agreement.
10. Termination & Suspension
10.1 Makanify reserves the right to suspend or terminate access if you:
- Breach these Terms,
- Engage in misuse or illegal activity,
- Fail to make payments.
10.2 Upon termination, you will no longer have access to your account.
10.3 Your data will be handled in accordance with our Privacy Policy.
11. Limitation of Liability
11.1 Services are provided on an “as is” and “as available” basis.
11.2 Makanify is not responsible for indirect, incidental, or consequential damages, including data loss, loss of revenue, or business interruption.
11.3 Our total liability will not exceed the subscription fees paid by you in the preceding 12 months.
12. Indemnification
You agree to indemnify and hold harmless Makanify, its employees, partners, and affiliates from claims, damages, or expenses arising from:
- Your misuse of the Services,
- Your violation of laws,
- Your infringement of third-party rights.
13. Disclaimer of Warranties
13.1 Makanify does not guarantee uninterrupted or error-free operation.
13.2 No advice, whether oral or written, creates any warranty unless expressly stated.
14. Governing Law & Jurisdiction
These Terms are governed by Indian law. All disputes shall fall under the exclusive jurisdiction of courts in Ahmedabad, Gujarat.
15. Changes to Terms
We may update these Terms from time to time. The latest version will always be available within the CRM or on our website.